Process For Initiating Returns/Exchanges

    1. Email us your order number and return/exchange reasons to info@micpang.com. We will send you the return address in 2 business days after we receive your email.
    2. Send your return to our provided address in 30 days and email us the tracking number of your return parcel. After we receive your return, a) we will initiate a refund to you in 2 business days for return processb) we will send you a new product in 2 business days and email you the tracking number for exchange process.
    3. Check your bank account and the return process is finished./Track your parcel of exchanged product and the exchange process is finished.
    4. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@micpang.com.

Return/Exchange Windows

30 Days from the day you receive your parcel.

Warranty

We provide 1-year warranty for all products.

Return/Exchange Product Conditions

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

We only replace items if they are defective or damaged.

Return and Restocking Fees

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Now our restocking fee is free.

Need help?

Email us at info@micpang.com or call us at +1-818-900-5520 for questions related to returns and exchanges.